First Group

This job is no longer available.

Dispatcher

ASAP
Burlington, Ontario
Early Career

The ideal candidate is an energetic, outgoing person with excellent communication skills and able to work in a very busy business environment. You must be highly organized and be able to multi-task efficiently. You must be able to handle all client inquiries, requests for service calls and scheduling of drivers in a professional and articulate manner.

At First Canada, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. 

At First Canada, we are proud to offer:

  • Tremendous Career Advancement Opportunities due to a strong presence across North America
  • Positive and rewarding work environment 

Dispatcher Responsibilities:

  • Dispatch school bus and transit buses by overseeing all routes and scheduling;
  • Counsels and coaches drivers and monitors;
  • Answer incoming telephone calls in a professional and polite manner as well as respond to radio traffic;
  • Handles driver complaints and reports to Operations Supervisor/ Manager;
  • Serves as primary communication liaison with major contracted customer;
  • Cover driving school routes as needed in emergency circumstances;
  • May handle charter reservations, billing, or driver payroll;
  • Provides solutions to drop-off and pick-up problems;
  • Handle back-up driver duties or perform miscellaneous general and clerical duties  including processing invoices/documentation as needed;
  • Completes assignment of special projects;
  • Assists with supervision of day-to-day operations;
  • Performs any other tasks as assigned 

Dispatcher Experience and Skills Required:

  • Proficiency on computers, mainly Excel/Word required;
  • Class B Drivers Licence with basic knowledge of dispatch equipment;
  • Excellent customer service and interpersonal skills required;
  • Knowledge of working with two way radios an asset;
  • Good knowledge of the city;
  • Able to work with minimal supervision;
  • Ability to organize and prioritize effectively;
  • Ability to handle multiple tasks in a fast paced work environment;
  • Must have own reliable transportation. 

First Canada is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, Aboriginal peoples and members of a visible minority.