First Group

Customer Service/Contact Center Representative

ASAP
Markham, Ontario
Entry Level

  At First Student, Customer Service Clerks are an essential part of our team. They create a smooth running environment to assist the location employees, location managers, and drivers. 

YOUR RESPONSIBILITIES:

  • Provide highest level of customer service to all internal and external customers.
  • Respond to customer inquires and problems by providing timely and accurate information or directing inquires to appropriate staff member.
  • Able to reach out to existing customers to grow business.
  • Treats each customer and staff member with courtesy, dignity and respect of privacy.
  • Meet or exceed established performance requirements.
  • Meets and exceeds “sales objectives” as directed by the CBM
  • Willingness to follow and execute departmental procedures.
  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
  • All other duties as assigned

QUALIFICATIONS:

  • Passion and pride for providing excellent customer service. Communication, organizational and interpersonal skills required. 
  • Able to prioritize work, excellent accuracy levels, attention to details, able to multi-task in an efficient and accurate way.
  • Desire to be a part of a dedicated team that is committed to excellence within their job.
  • Excellent oral and written communication skills, professional and friendly telephone manner.  Call Centre experience an asset as well as Bus Driving experience.
  • Proficient in Word, Excel, Outlook. Superior keyboarding and data entry skills.
  • Detail oriented, high accuracy levels.
  • Ability to understand, listen and execute the customer’s needs.
  • Previous experience in a high volume call center's an asset.
  • Ability to handle stressful situations with a positive outcome.
  • Skilled in making outbound calls an asset.
  • High school graduate with some College experience.

“First Student is an equal opportunity employer that welcomes a diverse work force.  We encourage applications from women, persons with a disability, aboriginal peoples and members of a visible minority.”

How to Apply