Customer Loyalty Manager
EF Educational Tours is a division of EF Education First, the World Leader in International Education. Founded in 1965, EF has one mission: Opening the World Through Education. To date, EF has helped more than 15 million people learn a language, discover the world or earn an academic degree.
EF Educational Tours helps students and teachers discover the world through culturally immersive travel. For more information on our educational travel opportunities, visit www.eftours.ca.
Who we are:
We are travellers, innovators, doers and thinkers. We are enterpreneurial, and collaborative; we are dedicated and passionate. We are global leaders in the field of education and we are proud of the role that we can play in developing citizens of the world.
Who you are:
You are a networker with the ability to build strong relationships throughout our organization. You are driven to succeed and will always go the extra mile for your customers, friends, and family. You are a strategist - always looking to innovate and always able to execute. You are focused on getting great results, but you don't forget to have a good time on the way. You are outgoing and positive. You believe that by being hands-on, nothing is impossible. You are passionate about travel and global education.
The Customer Loyalty Manager will work closely with our Marketing and Sales teams to help grow customer lifetime value in their territories. You will be responsible for managing projects and existing programs as they relate to customer loyalty. From managing the evolution of our Global Rewards program to piloting new referral campaigns -- we are looking for an expert project manager with strong attention to detail that can track, analyze and report on the effectiveness of their initiatives. In addition, you are a self-starter with excellent communication skills who is committed to producing high-quality results efficiently and effectively.
- Recognized university degree
- Overseas study or working experience an asset
- 2-4 years of work experience in sales marketing, or customer facing roles
- Direct experience managing customer loyalty initiatives/programs is a plus
- Exceptional communication and problem-solving skills
- Strong attention to detail and quality service
- Positive, nothing is impossible attitude and ability to find creative solutions to problems
- Ability to manage multiple projects simultaneously
- Bilingual (English/French) an asset
EF Educational Tours Canada is an equal opportunity employer and welcomes applications from all interested parties. EF Educational Tours Canada will accommodate disabilities during the recruitment and selection process. Should candidates experience accessibility issues with any pages on the career site, please contact EFCanada.HumanResources@EF.com for assistance. Please note that application submissions and other inquiries are not accepted through this email.