City of Toronto

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Work Term Student - INFOTOGO Mobile Team Leader

Mar 30, 2017
Toronto, Ontario
Internship, Work While Studying, Co-op

Job Description

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Work Term Student within our Economic Development & Culture Division.

NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES:  If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a "Current Part-time employee" in the "Custom Information" section of your on-line application form, and provide your "Employee Number" in order to be considered for this job opportunity.

Please note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

The INFOTOGO, seasonal visitor engagement program is recruiting staff for their mobile information booths at busy tourist areas and major events in the summer of 2017. INFOTOGO exists to promote things to do in Toronto by engaging and informing both visitors and residents. This contributes to a more welcoming city that is more economically and culturally vibrant by encouraging people to discover, see, do and spend more.

We are seeking enthusiastic, friendly, outgoing individuals with a deep Toronto knowledge and passion to connect with visitors and lead the team by example when in the field.

Please note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

Major Responsibilities

  • Responsible for the day-to-day operation of the  INFOTOGO units and vehicle as it travels throughout the city and sets up in different locations to welcome people, answer questions, and provide information about City logistics, events and attractions
  • Responsible for driving and parking the vehicle (in high traffic areas) with attached trailer including the set-up and tear-down of trailer at each location (will involve lifting of materials)
  • Responsible for cleanliness and daily maintenance, inspections of vehicle, trailer, and equipment (this includes the fuelling and washing of the vehicle)
  • Resolves any on-site issues associated with vehicle, trailer and/or tent and be the main point of contact with event supervisors while onsite
  • Lead by example and provides direction to information staff while onsite and ensures they are completing their onsite roles
  • Monitors, records and maintains product inventory
  • Ensures that service tracking records are accurately completed
  • Approaches members of the public to welcome them; engages the public in conversation, promotes contests and  offers assistance with directions
  • Administers short surveys, distributes materials, conducts internet searches, and product sampling
  • Attends weekly staff meetings, reports on issues and brings in paper work to the office
  • Completes related administrative duties and other duties as assigned

Key Qualifications

  1. Current studies in, or certification from, a post-secondary program in hospitality, business, marketing, tourism or other related program.
  2. Experience directing staff and/or leading teams.
  3. Experience working with the public in a front-line customer service/information position, marketing or tourism related position or as a promotional representative.
  4. Experience dealing with difficult situations in a quick, polite and diplomatic manner.
  5. Experience setting up and operating computers and equipment on the vehicle (laptop, tablet, remote internet access, TV, DVD).
  6. Possession of a valid Ontario Drivers License (Class G) with zero demerit points.

You must also have:

  • Superior knowledge of the City of Toronto; ability to read a map and direct tourists to local attractions, festivals and events
  • Outgoing personality and ability to engage the public
  • Excellent organization, communication and interpersonal skills required
  • Strong work ethic and a demonstrated ability to be professional and punctual
  • Ability to lift 50 pounds (i.e boxes of brochures)
  • Ability to communicate in multiple languages is an asset.
  • Certification in Standard First Aid/CPR Level C is an asset.
  • Flexibility to work day, evening and weekend shifts

Note: This position requires frequent travel throughout the city in a truck and trailer, the ability to lift heavy objects, walk and stand for long periods of time and work in various outdoor work environments.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at, quoting the job ID # and the job classification title.