City of Toronto

This job is no longer available.

Caseworker, Children's Services

May 25, 2017
Toronto, Ontario
Early Career

Job Description

Reporting to the Supervisor District Operations, the Caseworker Children's Services, identifies a family's child care needs and jointly develops plans for placement in a child care arrangement that meets these needs; assesses and monitors eligibility for subsidized child care in accordance with departmental policies/procedures and applicable Provincial Legislation.  Additionally, the Caseworker Children's Services will offer clients a range of services, placement and referral information to support their child care choice.

Major Responsibilities:

  • Conducts eligibility assessment, ensures client data is entered into Children's Services Information System and establishes client's fee or places client on waiting list
  • Conducts interviews in Children's Services field office, community organizations, Social Services office, hospital, hostel, child care centre or client's residence
  • Liaises with internal and external stakeholders to provide outreach in target areas, and provide program information and schedule appointments for clients referred by the agency
  • Identifies client's short term and longer term child care needs; identifies several options and counsels client regarding how to make an informed placement decision in a licensed program of choice. Makes referrals or assists clients to contract with an informal care provider; establishes and validates accountability measures and invoices for payments in such cases
  • Explains policies and ensures client is aware of his/her rights and responsibilities
  • Completes applications and required forms creating an individual case file and calculates, based on income and other related factors, the rate of subsidy to be granted to clients. Codes data regarding computer entry. Edits computer reports and makes necessary adjustments
  • Validates client eligibility by contacting various sources, e.g. financial institutions, employers, landlords, other municipalities, thereby cross referencing information in accordance with Provincial Legislation and Corporate, Departmental and Divisional policies and procedures. In partnership with each client, monitors and evaluates the client's changing needs and maintains client confidentiality
  • Maintains waiting lists and contacts clients regarding vacancies, removal from list, special needs, priority placement, transfer etc.
  • Advocates on behalf of clients by appealing the individual case recommending changes, re: policy, priority placement, fee structure, family composition, and/or special circumstances. Prepares client appeals
  • Investigates information; compiles evidence; prepares submissions and referrals. Coordinates and prepares witness statements for court cases. Liaises with staff in the Legal Division and/or Police
  • Acts as the Division representative. Attends hearings and court cases. Presents information and testifies. Summarizes outcomes from court cases and follows up on directives/recommendations. Informs Divisional staff on same. Updates client files
  • Participates as a member of a multidisciplinary team by researching, evaluating and providing input into the development and modification of policies and procedures related to major Divisional initiatives, or economic climate change
  • Works with Social Services staff to ensure child care placement. Assists and supports the client to meet his/her service plan objectives
  • Directs clerical staff by assigning and checking work. Provides instructions to co-op/field placement students
  • Attends committee and community meeting makes presentations, answers questions regarding subsidy and policy in general

Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Degree or Diploma in Social Services or related field (eg. psychology, sociology, etc.) or equivalent combination of education and/or relevant experience.
  2. Customer service experience working in a high paced human services environment.
  3. For Application & Enquiry and East District Locations: Fully bilingual (English & French), in order to communicate effectively in English and French, with all internal and external stakeholders in person, by telephone and in writing

You must also have:

  • Thorough knowledge of diverse cultures, community agencies, resources, and child care programs.
  • Good research skills, coupled with problem solving in order to identify resources and supports that will assist clients' in meeting their childcare needs.
  • Ability to support outreach initiatives, as established by the Division.
  • Proficiency working in an automated environment with excellent computer skills
  • Knowledge of all applicable Provincial Legislation and Municipal policies and procedures.
  • Excellent oral/written communication skills in order to relate to people in an objective and empathetic manner.
  • Excellent interpersonal and customer service skills required to establish and maintain effective working relationships with clients, staff, community agencies and the public.
  • Ability to work independently and within a team environment with minimal supervision, and to organize time and workload effectively in a complex environment.

Work Locations/Vacancies:

  • West District Office (2 vacancies)
  • South District Office (1 vacancy)
  • East District Office (1 vacancy) - fully bilingual (English & French)
  • Application & Enquiry Office (1 vacancy) - fully bilingual (English & French)

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at