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Associate IT Support Technician (contract-to-hire)

ASAP
Competitive
Oakville, Ontario
Entry Level, Early Career

Skills/Experience Requirements:

  • University degree or College diploma in Information Technology/Engineering Technology or related field
  • Appropriate levels of Technical Certifications and relevant technical experience will be weighed equally
  • Experience in object-oriented programming languages (i.e. Visual Basic .NET, C++) as well as Windows shell scripting
  • Excellent written, verbal communication and customer service skills
  • Strong work ethic and a positive team attitude
  • Ability to take on responsibility and use initiative to prioritize
  • Strong time management, multi-tasking, and organizational skills
  • Excellent analytical and problem solving skills
  • Basic level of knowledge of Networking topologies
  • Ability to follow procedures and processes in a consistent manner
  • Able to create and maintain documentation used by the support team
  • Must demonstrate a high level of professionalism when working with customers with the ability to interact with all levels of the organization
  • Candidate must be able to perform well under pressure and in a fast paced environment - especially when customers are being unreasonable
  • Advanced knowledge of mainstream operating systems (i.e. Windows 7), web browsers (i.e. Internet Explorer, Google Chrome, Mozilla Firefox) and Microsoft Office 2010/2013 office suites
  • Skilled in troubleshooting a variety of hardware ranging from network printers to laptops and desktops
  • Capable of self-managing their responsibility for assignments with little supervision
  • Able to complete tasks on-time, and report conflicting priorities - even if extra hours are required on occasion
  • Familiar with iOS devices (i.e. iPhones, iPads)
  • Cross border mobility is required (valid passport)
  • Willingness and ability to travel to various plant locations

Schedule:

  • Normal office hours, five days per week
  • Provide support coverage across various time zones
  • Some overtime or weekend duties may be required

Please note: This position is a contract-to-hire

Overview:

This role is responsible for providing timely end-user computing software and hardware support for all Bunge Canada locations and mobile users. The incumbent will be responsible for the installation, configuration, and on-going support of desktop/laptop hardware, software, and related devices. All of the support services are to be provided in person, via phone and remote control for customers all across Canada. 

Essential Functions:

  • Install, configure, and support local and remote end-user computing hardware,
  • software, and related devices
  • Adhere to hardware and software standards in accordance to Bunge’s IT policies
  • Formulate and maintain all administration documentation including equipment
  • inventory, asset management, software licensing and system availability for computer
  • and network equipment
  • Follow deployment and de-provisioning procedures for computers and printers
  • Support customers in person, via e-mail, Online Chat and Phone (often simultaneously)
  • Provide coverage for support requests across Canada
  • Participate in the formalization of current and future processes
  • Contribute ideas regarding new and emerging technologies, meeting department goals,
  • and other tasks
  • Work effectively as a team-member in office moves, software deployments, etc.
  • Ensure all requests for service are handled on a timely basis, while maintaining a high
  • level of customer satisfaction
  • Automate existing support processes to help drive improvements and increase
  • efficiencies 
  • Prepare documentation that will assist users and other IT employees in performing new
  • or existing tasks
  • Identify and analyze gaps in current processes and systems. Select, develop and
  • evaluate potential solutions (including the integration of new software tools)

Required Competencies:

Teamwork:  Work as a team player with people in a manner that builds high morale and group commitment to shared goals and objectives.

Openness and Communication:  Communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

Organizational Capability:  Organize and/or schedule people or tasks and develop realistic action plans while being sensitive to time constraints and resource availability.

Operational/Personal Effectiveness:  Effectively manage time and priorities and work efficiently.

Coping:  Maintain a mature problem-solving attitude while dealing with interpersonal conflict and time demands.

Decision Making and Problem Solving:  Take action in solving problems while exhibiting judgment and a realistic understanding of issues and constraints; able to use reason, even when dealing with emotional topics.