BMO Financial Group

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Business Support Analyst Co-op

May 29, 2017
Competitive
Toronto, Ontario
Co-op

Description

The Business Support Analyst participates in various support functions specific to Portfolio Technology Support Department. This is a production support environment for various critical bank systems and provides 24/7 support. The position is for day time regular hours of 8:30-5:00. The candidate should have technical/programming skills as well as business skills. We are looking for someone who can do beginner or intermediate level of technical work as well as offer day to day support for assignments and reporting that is less technical than a programmer.

WORKING CONDITIONS

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

ACCOUNTABILITIES:

-Completes standard updates and maintenance activities to supported products with departmental procedures and standards in order to keep the systems optimized
-Assists in the preparation of straightforward documentation used for the internal issue/problem resolution tracking
-Assists in the creation/maintenance of scripts/programs used for analytical reporting
-Completes problem analysis and resolution for lower impacting service issues
-Participates in project related activities (smaller/less critical initiatives)
-Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards
-Demonstrates Business Ethical values at all times
-Understands and follows security processes and understands how they apply to this role
-Contributes to BMO Financial Group's overall business results by making recommendations that significantly improve operational efficiency and effectiveness

Qualifications

Knowledge:

-Demonstrates basic knowledge of programming, supported systems and products
-Demonstrates some knowledge in terms of Problem Management, Change Management, Implementation Processes,
-Displays some knowledge and understanding in various industrial best practices and standards, e.g. ITIL, ISO,
-Exhibits basic knowledge of Business practice,  policies, procedures and methodologies

Skills:

-Strong relationship and teamwork skills,  but also the ability to work independently.
-Demonstrates interpersonal skills
-Displays basic problem solving and analytical skills
-Self-motivated, goal-oriented, and customer-service oriented
-Familiar with Microsoft Excel & VBA
-Familiar with shell scripting (eg. bash, windows, perl)
-Illustrates customer service skills
-Able to prioritize effectively and multi-task
-Working knowledge of TSO in an MVS or ZOS environment CLISTS (not required but helpful)
- Creating presentation material for management using powerpoint, visio, pdf, etc.
- Ad hoc financial reporting and analysis
- Managing Intra/InterOffice Media
- Microsoft SharePoint Management - knowledge is an asset, training can be provided
- Database Querying / reporting
- Some experience with SQL/SharePoint  is a bonus

We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.